Improving the Design of Video Calling Applications for Older Adults: A Field Trial of Dossy
This project aims to improve the design of video calling systems for older adults living independently in the community. While there are commercial video calling systems that have widespread societal take-up (e.g., Zoom), these systems are not designed to meet the needs of older people living independently. To understand how video calling systems should be designed for older people, we conduct a field trial to evaluate Dossy, a video calling app that has been designed with the needs and capabilities of older adults in mind. By studying participants’ experiences of using Dossy, the project produces new knowledge about how video calling applications can support social connectedness for older adults.